> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pipeline.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending SMS Messages

> Sending SMS Messages - Pipeline knowledge base.

## Sending SMS Messages

Pipeline can send SMS text messages to customers for job reminders and other communications.

### Enabling SMS

SMS sending is controlled by a system setting. If SMS is not available, contact your administrator to enable it.

### Sending an SMS

> **Screenshot:** The SMS confirmation modal showing the message text preview and the send button options ("Send SMS Only" or "Send SMS and Email").

When sending an SMS:

1. A confirmation modal shows the message text before sending
2. You can review the message content
3. Choose your send option:
   * **Send SMS Only** — Sends just the text message
   * **Send SMS and Email** — Sends both an SMS and an email simultaneously (when available)

### SMS Use Cases

Common scenarios for SMS:

* **Schedule reminders** — Notify customers of upcoming appointments
* **Job updates** — Inform customers when work is starting or completed
* **General communication** — Send quick messages to customers

### Message Templates

SMS messages use pre-configured templates with variable substitution, so customer names, job references, and dates are automatically inserted. Templates are managed in **Settings > Message Templates**.