> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pipeline.software/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding Notes and Communications

> Adding Notes and Communications - Pipeline knowledge base.

## Notes and Communications

Pipeline tracks all communications related to a job in a dedicated activity view, giving you a complete history of interactions.

### Communications View

> **Screenshot:** The Communications view showing the split-panel layout - message list on the left with type icons and timestamps, and the full message detail on the right with subject, from/to, and body content.

The communications panel uses a split-panel layout:

* **Left panel** - Message list showing all communications, newest first
* **Right panel** - Full message detail when a message is selected

### Message List

Each message in the list shows:

* **Type icon** - Email, SMS, phone call, or manual note
* **Sender name** - Who sent or created the message
* **Direction** - "Sent" with the recipient, or "Received" with the sender
* **Date and time** - When the communication occurred
* **Subject or synopsis** - Brief preview of the content

### Message Detail

Click a message to view full details:

* **Subject** - Full message subject line
* **Send Date** - Exact date and time
* **From/To** - Sender and recipient information
* **Attachments** - Count and list of attached files (click to preview or download)
* **Message Body** - Complete message content

### Communication Types

* **Received** - Incoming communications from the customer
* **Sent** - Outgoing communications from your organisation
* **Notes** - Internal notes added by team members

### Attachments

Messages can include file attachments. Click an attachment to preview it, or use the download option to save it locally.